After-sales service

The after-sales service of Alpha 3D is an integrated part of the global offer. We wished to develop a local community after-sales service to allow a quick interaction between your production site and our after-sales service.



After-sales service
for the moulds

After-sales service
for the moulds

Alpha 3D Group signed specific agreements with several French injection moulders. Like real partners, they are in charge of receiving the tools coming from China .

We have the possibility to do some modifications, fine tunings and maintenance on the tools.

The after-sales service for the moulds is a special service of Alpha 3D. Each partner in charge of the after-sales service of your tool engages himself to intervene in accordance with the quality charter of Alpha 3D.

The maintenance costs and/or modifications are directly managed with the after-sales service centre which is the nearest of your production site.

This approach is in accordance with the policy of Alpha 3D: offer the best service to the best price.

- 1 after-sales service centre of Alpha 3D in Paris and North East of the France,
- 2 after-sales service centres of Alpha 3D in the West of France ( Nantes and Château Gontier),
-
1 after-sales service centre of Alpha 3D in the East of France (Lyon).


After-sales service
for the machines

After-sales service
for the machines

The after-sales service for the injection machines BORCH is based near Lyon . This centre is lead by a team of multidisciplinary technicians (hydraulic, electronic, mechanic, etc.).

The after-sales service is available 6 days a week.

The after-sales service plays a part in the reception of the machines in France , the unloading of the container with a possibility of craning, the setting up and the start of the machine.

The training on the regulator KEBA is assured by the technicians BORCH.
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